Job Responsibilities

1. online customer service: pre-sale, sale, after-sale consulting services through customer service software.

2. Order Processing: Assist customers to place orders, modify orders, cancel orders and track order logistics information to ensure the successful completion of customer orders.

3. Problem Solving: Handle the problems encountered by customers in the shopping process, such as returns, exchanges, payment problems, product quality, etc., to ensure customer satisfaction.

4. Customer Complaints: Timely handling of customer complaints, to assist the relevant departments to provide effective solutions to maintain the company's image.

5. customer feedback: collect and organize customer feedback, timely report to the superior, to promote the improvement of the company's products and services.

6. After-sales service: assist in handling customer return and exchange applications, follow up the results of after-sales processing to ensure smooth after-sales service process.

7. Teamwork: Work closely with other departments (e.g. warehousing, logistics, marketing, etc.) to ensure that customer issues are resolved in a timely manner.

8. Data organization: Record and analyze the data of customer service work to provide support for the company's decision-making.

Job Requirements

1. Educational Requirements: College degree or above, preferably in e-commerce, marketing or related majors.

2. Language Skills: Good verbal communication skills are required, English is preferred.

3. Customer Service Skills: Familiar with customer service principles, strong customer service awareness, able to deal with all kinds of customer problems.

4. Character traits: cheerfulness, patience and meticulousness, strong resistance to pressure, good resilience and sense of responsibility.

5. Teamwork: Good teamwork spirit, able to work in coordination with other colleagues and departments.

6. Learning ability: strong learning ability, able to quickly adapt to the rapid changes and pace of the e-commerce industry.